Shipping and Returns Overview
This Shipping and Returns document applies to all clothing orders placed with Rongstar HK Limited through stxkkwear.com. By completing a purchase, the buyer accepts these terms. This document must be read with the Terms of Service. If a conflict exists, the Terms of Service control.
Shipping
Rongstar HK Limited ships clothing to destinations shown at checkout. Shipping charges are calculated at checkout. Processing begins after payment authorization and address verification. Delivery timelines are qualitative and depend on destination, carrier network, customs clearance, weather, and operational conditions. The seller does not guarantee rapid delivery or a specific number of delivery days. Tracking is provided when the carrier makes it available. The buyer must provide a complete and accurate shipping address. The seller is not responsible for delays, losses, or misdeliveries caused by incorrect address information, carrier delays, customs holds, or events outside the seller's reasonable control.
Returns and Refunds Policy
Rongstar HK Limited offers a strict 14 days no-reason refund policy. The buyer may request a return within exactly 14 calendar days from delivery. No reason is required. Returned items must be unused, unworn, unwashed, and in original packaging with all original tags attached. The seller may reject a return if these conditions are not met. The seller may also reject a return if items are altered, damaged after delivery, missing tags, or not in original packaging. The 14-day period begins on the delivery date confirmed by the carrier. Requests after exactly 14 calendar days from delivery are not eligible for a no-reason refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. The seller does not provide prepaid return labels. The buyer pays all shipping, insurance, and tracking charges for the return. Original shipping charges are not refunded. Return shipping costs are not refunded. The buyer bears the risk of loss or damage during return transit. The seller recommends a trackable shipping service and proof of shipment. Returns sent cash on delivery may be refused.
Refund Processing Time
Refund arrival time is at least 14 days. After the seller receives and inspects the returned items, the seller initiates the refund to the original payment method. The refund may take at least 14 days to arrive after initiation. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Where local law requires a longer PayPal refund period, the refund may take up to 30 days. The seller does not control bank, card network, or PayPal processing times. The buyer should allow at least 14 days for refund arrival before contacting the seller about a missing refund.
Return Process
Step 1: Contact Rongstar HK Limited at [email protected] within exactly 14 calendar days of delivery. Provide the order number, items to return, and delivery date. A reason is not required.
Step 2: Wait for return authorization and instructions from Rongstar HK Limited. Do not ship items before receiving authorization. Unauthorized returns may be refused.
Step 3: Pack items securely with all original tags, original packaging, and the order number inside the package. Items must meet the condition requirements.
Step 4: Ship the package to the return destination. The recipient must be Rongstar HK Limited, the contact phone is +852 4498 4347, and the specific return address is UNIT 2508A 25/F, BANK OF AMERICA TOWER, 12 HARCOURT RD, CENTRAL, HONG KONG. The buyer completely bears the return shipping costs.
Step 5: Send the tracking number to [email protected] after shipment. The seller may not process the return without a valid tracking number.
Step 6: The seller inspects the returned items after receipt. If the return meets all conditions, the seller initiates the refund. Refund arrival time is at least 14 days.
Damaged or Defective Goods
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The buyer must contact Rongstar HK Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not accepted. The seller reviews each claim and may request additional information. If the seller approves the claim, the seller provides return instructions. The buyer completely bears the return shipping costs. Refund arrival time is at least 14 days.
Non-Returnable and Rejected Returns
The seller does not accept returns for items that do not meet the condition requirements. Items must be unused, unworn, unwashed, and in original packaging with original tags. Items that are altered, damaged after delivery, missing tags, or not in original packaging may be rejected. The seller may designate items as non-returnable on the product page before purchase. The buyer should review the product page before ordering. If a return is rejected, the seller may return the items to the buyer. The buyer bears the shipping costs for the rejected return shipment.
Contact Information
For questions about shipping, returns, refunds, or damaged goods claims, contact Rongstar HK Limited. The contact email is [email protected]. The contact phone is +852 4498 4347. The contact address is UNIT 2508A 25/F, BANK OF AMERICA TOWER, 12 HARCOURT RD, CENTRAL, HONG KONG. The website is stxkkwear.com.